Welcome to MyDesk

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    Select Authentication

    Unsupported Operating System Detected

    Please ensure you access MyDesk from the list of supported Operating Systems.

    Supported Windows Operating Systems:

    Windows 10 (x86/x64)

    Note: S mode is not supported


    Supported Mac Operating Systems:

    Big Sur (11.X) and Catalina (10.15)

    No physical Smart Card support for Mac Operating Systems. RSA token access only.


    Supported iPad Operating Systems:

    iPadOS 13 and above


    MyDesk Setup for Windows

    3 EASY STEPS



    Supported Windows Operating Systems:

    Windows 10 (x86/x64)

    Note: S mode is not supported


    Supported windows Browsers:

    Microsoft Edge and Google Chrome.

    For a visual guide in setting up MyDesk on Windows follow video below:

    Before you install Citrix Workspace App: Please ensure that you have .NET Framework (minimum version 4.6.2) installed and enabled prior to installing Citrix Workspace. After installation open Control Panel, select Programs and under ‘Programs and Features’ click Turn Windows features on or off.

    To verify the version of Citrix Workspace App you have installed follow the steps outlined below:

    1. On Windows 10 open windows Settings then navigate to Apps, Apps & Features, scroll down and click on Citrix Workspace App to find the version.
    1. Smartcard reader drivers - there are two types of readers supported by Credit Suisse. For both there is no need to install drivers

      Small foldable USB Smart Card Reader (SCR 3500)

      Small foldable USB Smart Card Reader Small foldable USB Smart Card Reader

      Desk mounted Omnikey Smart Card Reader (HID Omnikey 3121)

      Omnikey smart card

    2. Smartcard middleware - download and install either the 64-bit driver or the 32-bit driver

    Skype For Business Optimisation

    To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

    Zoom Optimisation for CS VDI users

    Download Zoom VDI plugin here. Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

    Microsoft Teams Optimisation

    Support coming soon

    Supported Mac Operating Systems:

    Big Sur (11.X) and Catalina (10.15).

    Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

    Supported Mac Browsers:

    Safari, Mozilla Firefox and Google Chrome

    For a visual guide in setting up MyDesk on Mac follow video below:

    For legacy macOS versions 10.13, 10.14 download Citrix Workspace here

    To verify the Citrix client version you have installed, navigate to Finder -> Applications, highlight Citrix Workspace App and select File -> Get Info. Make a note of the version information to compare with the latest version available from the download link.

    Please contact End User Support Services for technical issues.

    Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

    You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

    Android

    1. Find and launch Google Play Store on your Android device.
    2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

    iPhone

    1. Find and launch App Store on your iPhone device.
    2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Follow the steps outlined in the welcome email to register your RSA SecurID token.

    Skype For Business Optimisation

    To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

    Zoom Optimisation for CS VDI users

    Download Zoom VDI plugin here. Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

    Microsoft Teams Optimisation

    Support coming soon

    Supported iOS Versions:

    iOS 13 and higher

    Supported Browsers:

    Safari

    Note: Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

    Required

    Or install Citrix Workspace App with link to the Citrix Workspace App in the Apple app store.

    Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

    You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

    Android

    1. Find and launch Google Play Store on your Android device.
    2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

    iPhone

    1. Find and launch App Store on your iPhone device.
    2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Follow the steps outlined in the welcome email to register your RSA SecurID token.

    Welcome to MyDesk Temporary Access

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